Using a managed service provider for your IT infrastructure is an excellent way to ensure maximum uptime, reliability, and value for money. While most managed services providers offer a variety of options, break-fix services are especially suitable for organizations with complex IT systems. These services provide on-site and remote support, network monitoring, and staff augmentation. With a combination of managed and break-fix services, Cerium is the perfect partner for keeping mission-critical systems up and running.
Consistency and reliability
While an MSP provides the benefits of a fully-fledged managed service, it is important to remember that a piecemeal approach may end up costing more in the long run. With proper training and investment in technology, a full-fledged MSP will ensure consistency and reliability. A small number of companies market themselves as managed services but make use of the buzzword. A good managed service will require a significant investment in staff and technology.
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A managed service provider will commit to an onsite call within a certain timeframe, ensuring that you get your systems up and running as soon as possible. While break-fix support is typically reactive, there are some issues that require a more comprehensive advisory service. An MSP will invest up to four hours in a break-fix support case, so you won’t have to worry about spending too much on a single incident.